Privacy policy
Last updated: July 3, 2026
This Privacy Policy describes how GRAIA collects, uses, and shares your personal information when you visit our site, place an order, or otherwise communicate with us. Our site is powered by Shopify. By using our site, you agree to the collection and use of information as described here.
Information We Collect
We may collect the following information depending on how you interact with us:
Contact details, such as your name, address, phone number, and email address.
Payment information, such as your payment method and transaction details. We do not store your complete card or banking credentials on our own servers.
Order information, including items purchased, order history, and any customisation details you provide, such as size, garment length, neck depth, or other measurements for a made-to-order piece.
Communications, such as messages you send us through email, WhatsApp, or our contact channels.
Device and usage information, such as your IP address, browser type, and how you interact with our site, collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
Process and fulfil your orders, including customisation and made-to-order production.
Communicate with you about your order, shipping updates, and customer support.
Send you marketing and promotional communications, where you've agreed to receive them.
Improve our site and your overall shopping experience.
Meet our legal and regulatory obligations.
How We Share Your Information
We do not sell your personal information. We may share it with:
Shopify, our ecommerce platform, which processes information on our behalf to operate the site.
Our payment processors, Razorpay and PayPal, to securely process your payments.
Our logistics and courier partners, to deliver your order.
Other service providers who support our business, such as email and marketing communications, IT, and customer support.
Legal authorities, where required by law.
Cookies
Our site uses cookies to improve your browsing experience and understand how our site is used. You can manage cookie preferences through your browser settings, though disabling cookies may affect some site features.
Data Security and Retention
We take reasonable steps to protect your personal information, though no method of transmission over the internet is completely secure. We retain your information only as long as necessary to fulfil the purposes described in this Policy, or as required by law.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to withdraw consent for how it's used. You can also opt out of marketing emails at any time using the unsubscribe link, or by contacting us directly.
If you are a resident of India, we process your personal information in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian law.
Children's Privacy
Our site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
International Transfers
Your information may be processed or stored in India or other countries where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
Contact
If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us at hello@graia.in.